Sell on WhatsApp, Facebook, or your own site — managed in one place.

Most sellers use more than one channel

A typical Sri Lankan e-commerce seller might receive orders through a Facebook page DM, a WhatsApp Business number, their own website or online store, and their Nexlymate storefront. Managing each channel separately — different order lists, different status updates, different delivery schedules — creates gaps where orders fall through and customers do not hear back in time.

Nexlymate's sales channel integration brings orders from all channels into the same order pipeline, where your team works from one unified view regardless of how the order arrived.

Nexlymate built-in storefront

Your primary channel is your Nexlymate-hosted storefront. Orders placed here arrive automatically, fully structured, with customer details, payment method, delivery address, and item selection already captured. No manual entry required.

WhatsApp and Facebook orders

For orders that arrive via WhatsApp or Facebook message, your team can create manual orders in Nexlymate — selecting the customer (or creating them if new), adding the items they have requested, setting the delivery address, and choosing the payment method. These manual orders enter the same pipeline as storefront orders and move through the same fulfilment workflow.

• Create a manual order for any channel in under 60 seconds
• Look up existing customers by phone number to avoid creating duplicates
• All manual and storefront orders appear in the same pipeline — no separate views per channel
• Apply the same delivery and payment options to manual orders as to storefront orders

Custom website via the Nexlymate API

If you have a custom-built website or a web application, you can connect it to Nexlymate through the API. Orders placed on your website can be pushed into Nexlymate automatically, where they enter the order pipeline like any other order. Your fulfilment team does not need to know or care which channel an order came from — they process it the same way.

Why a single dashboard matters

When orders from all channels land in one place, your team processes them in one workflow. There is no “did you check the WhatsApp orders?” conversation at the start of every shift, no separate spreadsheet for Facebook orders, and no risk of an order from one channel being missed because it was in a different system.